General

Luviluxe ("we", "our", or "us") operates www.luviluxe.com ("Website"). By placing an order through our Website, you agree to the terms outlined below. These terms are intended to ensure a transparent and smooth shopping experience for both our customers and our business.

1. Order Processing

All orders are subject to product availability. While we make every effort to maintain accurate inventory on our website, occasional stock discrepancies may occur.

If an item becomes unavailable after your order is placed, we will:

• Ship the available items.
• Notify you regarding the unavailable product.
• Offer you the option to wait for restocking or receive a refund for the unavailable item.

2. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on your delivery location and order details. The shipping cost displayed at checkout will be the final shipping charge.

3. Order Dispatch

Orders are typically processed and dispatched within 1–2 business days after successful payment confirmation.

Our warehouse operates from Monday to Saturday, excluding public holidays.

4. Estimated Delivery Time

Delivery timelines begin after your order has been dispatched.

• Within Tamil Nadu: Delivery within 2–3 business days.
• Outside Tamil Nadu (Rest of India): Delivery within 4–6 business days.

Please note that delivery timelines may vary during festivals, public holidays, adverse weather conditions, or unforeseen courier delays.

5. Change of Delivery Address

You may request a change of delivery address before your order has been dispatched. Once the order has been shipped, we may not be able to modify the delivery address.

6. Out of Stock Items

If an item in your order is temporarily out of stock, we will inform you and provide the option to:

• Wait until the item is back in stock, or
• Receive a refund for the unavailable item.

7. Order Tracking

Once your order has been dispatched, you will receive a tracking link via SMS, WhatsApp, or email (where applicable) so you can monitor your shipment.

8. Delivery Delays

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will coordinate with our courier partner and keep you informed.

9. Damaged Parcels

If your package arrives damaged:

• Please do not accept the package if visible damage is present.
• If the package has already been accepted, contact our customer support within 48 hours of delivery and share photos of the damaged package and products.

We will investigate the issue and arrange a replacement or refund where applicable.

10. Taxes

All prices displayed on our website are inclusive of applicable GST unless otherwise stated.

11. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellations cannot be accepted. Please refer to our Refund Policy for further details.

12. Lost Shipments

If a shipment is confirmed lost by our courier partner after investigation, we will provide either:

• A replacement product, or
• A full refund.

13. Customer Support

For any shipping-related questions or assistance, please contact our customer support team through the contact details provided on our website's Contact Us page.